Is the Client Always Right?

The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get a good service and exhorts service staff to give a high priority to customer satisfaction. Many service providers Read more about Is the Client Always Right?[…]

GDPR – Virtual Assistant Knowledge Share

Disclaimer: With the General Data Protection Regulation (GDPR) coming into effect tomorrow Friday 25 May, the information shared here is for the sole purpose of information sharing with Virtual Assistants. Please refer to the Information Commissioner’s Office in the UK for specific advice, and/or the European Commission for detailed guidance and a copy of the Read more about GDPR – Virtual Assistant Knowledge Share[…]

Give Away to Win Clients

As a Virtual Assistant, one of the main challenges to overcome, is to get new clients to trust you with their business. The suggestion here is to work for FREE…(shock horror!). Why work for free?? Many virtual assistant companies offer a free consultation where the client can ask questions and you can explain your process. You need Read more about Give Away to Win Clients[…]

7 Tips for Better Virtual Collaboration

The whole concept of “globalization” is pushing work all over the world, with independent professionals working anywhere and everywhere. Faster and more reliable communication and collaborative tools are allowing people to work on teams that are no longer co-located. Whether you are a client contracting out to a virtual assistant or a virtual assistant sub-contracting to Read more about 7 Tips for Better Virtual Collaboration[…]

A VA in Profile: Virtual Assistance Professional

The Virtual Assistance Professional is an online magazine for UK Virtual Assistants aiming to provide an informative read for established practices, with an up to date UK angle for the business and legislation, and a particular emphasis on continuing professional development in office skills and technical training. Check my recent interview a Virtual Assistant in Profile, Zeina Read more about A VA in Profile: Virtual Assistance Professional[…]