Is the Client Always Right?

The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get a good service and exhorts service staff to give a high priority to Continue reading Is the Client Always Right?

7 Tips for Better Virtual Collaboration

The whole concept of “globalization” is pushing work all over the world, with independent professionals working anywhere and everywhere. Faster and more reliable communication and collaborative tools are allowing people to work on teams that are no longer co-located. Whether you are a client contracting out to a virtual assistant or Continue reading 7 Tips for Better Virtual Collaboration