Is the Client Always Right?

The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get a good service and exhorts service staff to give a high priority to Continue reading Is the Client Always Right?

7 Tips for Better Virtual Collaboration

The whole concept of “globalization” is pushing work all over the world, with independent professionals working anywhere and everywhere. Faster and more reliable communication and collaborative tools are allowing people to work on teams that are no longer co-located. Whether you are a client contracting out to a virtual assistant or Continue reading 7 Tips for Better Virtual Collaboration

Could you benefit from a Virtual Assistant?

On PeoplePerHour Virtual Assistants are becoming increasingly popular with many small businesses using them as  solution for many needs. PeoplePerHour decided to delve a bit deeper and chatted with me recently, on insights into what a Virtual Assistant can do: sales support services are one of the many range of areas where a VA can help your business Continue reading Could you benefit from a Virtual Assistant?

A VA in Profile: Virtual Assistance Professional

The Virtual Assistance Professional is an online magazine for UK Virtual Assistants aiming to provide an informative read for established practices, with an up to date UK angle for the business and legislation, and a particular emphasis on continuing professional development in office skills and technical training. Check my recent Continue reading A VA in Profile: Virtual Assistance Professional